The NZ Ministry of Education Code of Practice
Kiwi English Academy has agreed to observe and be bound by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 and the International Student Contract Dispute Resolution Scheme Rules 2016. Copies of the Code are available on request from the institution or from the NZQA website. Click here to go to the Code of Practice . 

For further information about the Disputes Resolution Scheme go to the following website : iStudents Complaints

Eligibility of Healthcare Services
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health and can be viewed on their website. Ministry of Health Publicly-Funded Services

Accident Insurance
The Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website.

Immigration
Full details of visa and permit requiremetns, advice on rights to employment in New Zealand while studying and reporting requirements are available through Immigration New Zealand and can be viewed on their website at http://www.immigration.govt.nz

Medical and Travel Insurance

International students must have appropriate and current medical and travel insurance while studying in New Zealand. Immigration Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying and reporting requirements are available through immigration New Zealand and can be viewed on their website.

Each international tertiary learner who is enrolled with Kiwi English Academy for educational instruction of 2 weeks’ duration or longer must have  appropriate insurance covering :

(a) the international tertiary learner’s travel – (i) to and from New Zealand (the learner’s travel to and from their country of origin before their course begins and after it ends (which may be outside of the enrolment period); and (ii) within New Zealand; and (iii) if the travel is part of the educational instruction, outside New Zealand; and

(b) medical care in New Zealand, including diagnosis, prescription, surgery, and hospitalisation; and

(c) repatriation or expatriation of the international tertiary learner as a result of serious illness or injury, including cover of travel costs incurred by family members assisting repatriation or expatriation; and

(d) death of the international tertiary learner, including cover of – (i) travel costs of family members to and from New Zealand; and (ii) costs of repatriation or expatriation of the body; and (iii) funeral expenses.

You can buy your insurance through Kiwi English Academy. Our standard student insurance is with Southern Cross. 

Protection of Fees
In accordance with NZQA student fee protection policy (http://www.nzqa.govt.nz/providers-partners/approval-accreditation-and-registration/student-fee-protection/) all student fees are protected by Public Trust. For further details please refer to the following website:http://www.publictrust.co.nz/fee-protect/information-for-students.

Pre-Arrival Information

For useful information on travelling to New Zealand, what to bring, what to expect on your first day at school and for answers to many other questions, please refer to our student handbook.
 

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